GudangECU.com Terms & Conditions

Welcome to GudangECU.com. Thank you for trusting us with your vehicle's electrical and computerized product and service needs. To provide a safe, comfortable, and transparent shopping experience, we have established the Terms & Conditions that apply to all users of this site.

These Terms & Conditions constitute an agreement between the User (“You”) and GudangECU (“We/Us”) governing the rights, obligations, and responsibilities regarding the use of services, features, and facilities available on the www.gudangecu.com website and all its derivative services.

We recommend that you read this document carefully as it may directly impact your rights and obligations under applicable law. By accessing and/or using this site, you are deemed to have read, understood, and agreed to all the contents of these Terms & Conditions. If you do not agree with any part or all of these terms, you are not permitted to use our services, or you may ask us for clarification regarding the matter.

We may update these Terms & Conditions from time to time. The latest version will be published on the site. By continuing to use the service after the changes take effect, you are deemed to have agreed to the changes.

A. Application Usage

  1. By accessing and using this website, you agree to comply with all applicable terms and conditions. If you do not agree, please do not use this service.
  2. This website uses cookies to enhance the user experience, such as saving preferences, tailoring content, and analyzing visitor traffic. You can disable cookies through your browser settings, but some features may not function optimally.
  3. The data you provide to us (e.g., name, email, or contact information) will only be used for transaction purposes, communication, and service improvement. We are committed to maintaining the confidentiality of this data and will not share it with third parties without your permission, unless required by law.
  4. You declare that you are at least 18 years old or under the supervision of a legal guardian. If you create an account, you are responsible for maintaining the confidentiality of your credentials and all activities that occur under your account.
  5. We reserve the right to limit, suspend, or terminate the access of users who violate the terms, without any obligation to provide compensation.
  6. Products and information on this website are subject to change at any time without prior notice. You are responsible for periodically reviewing the applicable changes.

B. Privacy Policy

  1. We collect your personal data when you use our services, including data provided when registering, making transactions, or interacting with the website.
  2. Personal data is used to:
    • Improve services and user experience,
    • Manage transactions and communication with customers,
    • Provide information related to products, promos, or service updates,
    • Handle complaints, warranty claims, or technical support requests.
  3. We use reasonable technical and administrative measures to protect your personal data. However, no method of data transmission over the internet is completely secure, so we cannot guarantee absolute security.
  4. You have the right to request access, correction, or deletion of your personal data. Please contact us through the official contacts provided on this website to submit such requests.
  5. We do not sell, rent, or trade your personal data to third parties without permission, unless required by law or for the purpose of fulfilling transactions (e.g., shipping goods through logistics partners).
  6. We may update this privacy policy from time to time. The latest version will be published on this page, and by continuing to use our services, you are deemed to have agreed to the update.

C. Payment Policy

  1. GudangECU accepts payments via bank transfer, virtual accounts, and other official methods available at checkout.
  2. All payments must be made according to the amount stated on the invoice and in the specified currency.
  3. Transactions are considered valid once the payment is verified by the system or by the GudangECU team.
  4. If payment is not made within the specified time, the order will be automatically canceled.
  5. GudangECU is not responsible for transfer errors made by the buyer, including if the buyer uses unofficial accounts or payment channels.
  6. GudangECU reserves the right to reject or cancel transactions if there are indications of fraud, unauthorized payments, or legal violations.
  7. Proof of payment (e.g., transfer receipt) must be kept by the buyer for verification purposes if necessary.
  8. Additional fees (such as bank administration fees, third-party service fees, or currency conversion fees) are borne by the buyer unless stated otherwise by GudangECU.
  9. In the event of a system error or technical disruption on the payment channel, GudangECU will inform the buyer of alternative settlement options.

D. Shipping Policy

  1. GudangECU can only ship items ordered by the buyer after receiving and acknowledging the funds and confirmation from the buyer accurately and in accordance with the value of the purchased goods.
  2. GudangECU partners with official logistics companies (currently JNE & DHL) to ship every buyer's order.
  3. GudangECU entrusts our partnered logistics companies to implement the services, costs, estimated delivery times, and shipping warranties.
  4. Any form of complaint regarding shipping is the responsibility of the logistics company partnered with GudangECU. GudangECU will strive to facilitate between the buyer and the logistics company, and the buyer agrees to hold GudangECU harmless from any claims and losses experienced by the buyer related to the order delivery process.
  5. The buyer has the right to file complaints to GudangECU regarding the quality of delivery provided by the logistics company, or file complaints directly to the logistics company according to their terms.
  6. If the item received by the buyer is damaged or does not match the order on the GudangECU.com website, compensation will be provided according to the compensation rates of the logistics partner. If the buyer wants full compensation coverage, the buyer must select the shipping insurance option during the transaction. All claims and compensation processes will follow the procedures of the insurance company provided by the logistics partner.
  7. Estimated delivery times may vary depending on the destination location, traffic conditions, natural disasters, government policies, or other matters beyond GudangECU's control.
  8. The buyer must ensure that the shipping address provided is complete and correct. Errors or delays resulting from inaccurate information are the buyer's responsibility.
  9. If the buyer is not at the location at the time of delivery, the process and cost of redelivery are the buyer's responsibility.

E. Cancellation Policy

  1. Buyers can request order cancellations before the order is processed or shipped. Once the goods are shipped, cancellations cannot be made unless there is an error on GudangECU's part.
  2. Cancellations can only be made through GudangECU's official channels (website, customer support, or available official contacts).
  3. If the buyer has already made a payment, the funds will be returned according to the applicable Refund Policy.
  4. GudangECU reserves the right to unilaterally reject or cancel an order if:
    • There is an indication of fraud or service abuse,
    • Buyer data/information is invalid,
    • The item is out of stock,
    • A system error or technical issue occurs during the transaction process.
  5. If GudangECU cancels an order, all funds paid by the buyer will be fully refunded according to the refund procedure.
  6. Every cancellation request must be accompanied by a clear reason and, if necessary, supporting evidence for the verification process.

F. Damaged Products

  1. Products experiencing manufacturing defects will be covered by GudangECU as long as the damage is not due to misuse. Examples of misuse include: being dropped, exposed to liquids, scratched, installation/mounting errors, the product has been disassembled, natural disasters, struck by lightning, electrical voltage changes, and battery current changes.
  2. Product damage caused during the shipping process is the responsibility of the expedition company. Therefore, buyers can submit claims directly to the logistics company handling the delivery.
  3. To support a damaged product claim, the buyer must include evidence in the form of photos/videos of the product's condition upon receipt and official proof of purchase from GudangECU.
  4. Products damaged due to buyer negligence (e.g., incorrect installation or use not according to instructions) are not covered by GudangECU.
  5. If the claim is approved, GudangECU may offer a solution in the form of a new product replacement (if stock is available), product repair, or a refund according to the applicable policy.

G. Refund Policy

  1. A full refund can be issued if the goods sent by GudangECU and received by the buyer do not match the order or the product description on the website.
  2. Refunds can be issued if the goods suffer from damage/manufacturing defects and are still within the warranty period of 7 (seven) days starting from when the goods are received.
  3. Refund claims must be submitted within a maximum period of 7x24 hours since the goods are received. Claims submitted after this time limit may be rejected.
  4. Refunds only apply to goods that are non-functional or proven to have manufacturing defects. Damage caused by misuse is not included in the refund policy.
  5. The buyer must include claim evidence in the form of:
    • Product unboxing video,
    • Mounting/installation video,
    • Scanning result proof (if relevant),
    • The condition of the seal and packaging remains intact.
  6. GudangECU reserves the right to reject refund claims if the conditions are not met, the evidence is invalid, or the warranty period has expired.
  7. For transactions made via bank transfer, GudangECU will issue the refund to the same account used by the buyer during the transaction.
  8. The refund process takes a maximum of 1–7 working days after the claim is approved.

H. Customer Support

  1. GudangECU Customer Support is available via WhatsApp, email, and phone (official contacts are listed on the website).
  2. Operational hours: Monday – Saturday, from 09.00 – 17.00 WIB (except national holidays).
  3. GudangECU is committed to providing a maximum response time of 1x24 working hours for every question, complaint, or information request.
  4. All complaints will be recorded, verified, and followed up on according to GudangECU's internal procedures.
  5. In the event that a complaint requires further investigation, GudangECU will inform the buyer of the estimated resolution time.
  6. Buyers must provide true, clear, and complete information regarding the submitted complaint so that the resolution process can be carried out quickly and accurately.
  7. GudangECU may use other communication media (e.g., email or phone) for follow-up if necessary.

I. Limitation of Liability

  1. GudangECU is not responsible for any losses arising from the use of products that do not comply with instructions, specifications, or technical recommendations.
  2. GudangECU is not responsible for delays or delivery failures caused by expedition parties, natural disasters, government policies, network disruptions, strikes, or circumstances beyond our control (force majeure).
  3. All product information is displayed according to available data. If there are typographical errors, specification errors, pricing errors, or product display differences, they cannot be used as a basis for claims.
  4. GudangECU does not guarantee that the site services will always be error-free, uninterrupted, safe from viruses/malware, or meet the specific expectations of each user.
  5. GudangECU's maximum liability for any claim is limited to the amount of the transaction value related to the claim.
  6. Users understand that the use of this website, including any risks that may arise, is entirely the user's responsibility.